Terms & Conditions


Brær endeavors to provide our customers with the highest quality flowers on every occasion. Should you be un-happy with your purchase please send us an email. We are a small team with big passion and we wish for every person to enjoy flowers as much as we do.

Shipping

We use a local courier company that operates in Byron Bay, Bangalow, Ballina, Mullumbimby, Brunswick Heads, Ocean Shores and Lismore areas ($15). This option does not include dirt roads or detour’s off main roads.
Should you desire shipping to Lennox Head, Evans Head, Clunes, Bexhill, Murwillumbah, Kingscliff and surrounding main towns this requires special delivery ($40).
This special delivery option will provide you with a text message at time of delivery, notification of where flowers were left should the recipient not be at delivery location and a photograph of the flower Gesture (upon request).
As our area is so spread out and a lot of roads are un-paved please reach out via email before placing your order should you have any questions regarding shipping. We are always looking for better and further reaching courier services, watch this space.


To guarantee longest vase life, please follow the flower care* tips outlined below.
We are unable to provide a refund or credit should your flowers not last the expected period if cared for incorrectly.
We deserve the right to refuse a refund or credit should your flowers spoil and we have delivered during business hours with no one is home to receive them.


Flower Care

Use a clean vase and fill it with lukewarm water. Use tepid water as most flowers do not easily absorb cold water. Your flowers will look best for longest if you keep the water fresh and the vase clean by changing it on a regular basis (every two days). Re-cut the stems approximately 2-3cm on an angle with sharp scissors or secateurs.
Keep your flowers in a cool place and away from draughts extreme heat and electrical appliances such as microwaves, televisions, computers and heaters. Keep flowers away from fruits as they release a gas called ethylene, which accelerates the ageing process in cut flowers. Remove any dead flower heads or leaves, this will help to prolong the life of the remaining flowers and promote other buds opening.


Vase arrangements

Replace water in vase and re-cut stems (as above) every 2 days. To maintain the arrangements form, use an elastic band or some string to hold the stems together while out of the vase. After cleaning the vase and trimming the stems place back in fresh water and cut off the string/elastic. Remove any dead flower heads or leaves from the bouquet.


Gift Wrapped Bouquets

Remove paper wrapping from the bouquet as it is purely decorative and protection for the blooms. Leave the binding that holds the bouquet together intact to retain the design. All Brær bouquets are wrapped in home-compostable wrapping paper and cellophane (plant derived from cellulose). Our ribbons and twine are made from cotton, hemp, jute or silk to ensure they can return to the earth one day too. Please re-use where possible.




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